Shipping policy

Thank you for shopping with us! We aim to make your experience smooth and enjoyable from checkout to delivery.

Processing Time

All orders are processed within 1–3 business days after you place your order. You’ll receive an email confirmation with tracking details once your package is shipped.
Please note: Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and order size.

• Canada & U.S.: Estimated delivery within 3–10 business days

• International Shipping: Estimated delivery within 7–20 business days

Delivery times may vary depending on customs clearance and local postal services.

Order Tracking

Once your order is shipped, you’ll receive a tracking number via email so you can follow your package’s journey.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer. These charges vary by country and are not included in the product or shipping cost.

Lost or Delayed Packages

We are not responsible for delays caused by postal or courier services, customs, or natural events. However, if your package seems lost, please contact us at email@aurajewellery.ca and we’ll do our best to help locate it.

Address Errors

Please double-check your shipping address before placing an order. We are not responsible for packages shipped to incorrectly provided addresses.

Contact Us

For any shipping-related questions or concerns, reach out to us at email@aurajewellery.ca